Service Advisor
Join the dynamic team at CAL Isuzu, New Zealand’s premier Isuzu truck dealership, spanning across Northland, Auckland, Waikato, and Tauranga. At CAL Isuzu, we are committed to continuous growth, not only in our products but also in nurturing our dedicated staff.
We are seeking an experienced Service Advisor to join our busy Tauranga Dealership. Reporting to Service Manager, you will play a crucial role in the daily operations of our workshop, managing service schedules, handling customer queries, and ensuring clear communication with both internal and external customers. This is a unique opportunity as roles like this do not come up very often.
Key Responsibilities
- Schedule and organise service work for customer and internal sales vehicles.
- Communicate with customer from vehicle drop-off to pick -up, addressing their concerns and ensuring they are informed throughout the process.
- Accurately pass concerns to foreman and technicians, and relay technician feedback to customers.
- Raise, manage, and assist including gaining pre-approval for repairs from customers.
- Raise, manage and assist in closing job cards, including gaining pre-approval for repairs from customers.
- Upsell additional services
- Provide general administrative support to the Service Manager and the service team.
Requirements
- Prior experience as a Service Advisor in an automotive dealership or similar environment
- Excellent customer service and communication skills (both written and verbal).
- Solid computer literacy and strong personal presentation
- Ability to work efficiently under pressure and a team-oriented attitude
- An automotive trade certificate is advantageous but not essential.
Benefits
- Monthly Lunches
- Active Social Club
- Long Service Recognition
- Birthday Gift.
- Southern Cross Medical Insurance
If you meet these requirements and are motivated to excel in a fast-paced environment, we encourage you to apply online. This job listing will remain open until the position is filled.
Join us and become a pivotal part of our team, ensuring our customers receive the best service and support, and our technicians have the information they need to excel. Apply today for this rare opportunity at CAL Isuzu!
